The Importance of Search Engine Optimization /Search Engine Marketing for B2B Marketers – Part 1 of 2

Is Search Engine Marketing cost effective enough to increase profits for B2B marketers? You bet, and here’s why. It’s always been conventional wisdom that the fastest and most efficient way to research products and pricing is on the Web. Now Enquiro has documented survey research on the role of search engines in B2B transactions.

As you know, B2B transactions differ from most consumer transactions because these decisions require coordination between a number of different personnel before the final transaction is made. Therefore, the process requires a period of time between researching the product and placing the order. It’s an ongoing rather than snap decision.

“The Role of Search in Business to Business Buying Decisions” is a well-designed study of approximately 1500 participants responding to a 40-question survey that was validated with pre-testing before implementation. You can download the entire report for free, and here are a few highlights:

• When participants were asked to indicate how they would go about making a B2B purchase, 93.2 percent said they would research the purchase online.
• When asked if they would use a search engine at some point in this task, 95.5 percent of participants indicated that they would.
• When asked where they would start their search for information, 63.9 percent of participants chose a search engine over consumer review sites, e-commerce sites, manufacturer’s sites, and industry portals.
• When taking budget into consideration, manufacturer’s sites and industry portals were the chosen starting place as budgets increased. However, 86.9 percent of participants said they would visit a search engine after visiting those sites.

The study is rich with too many details to cover in this article, but following are some important conclusions:

• Search engines play a dominant role in B2B purchases.

• Search engines are used in the early or mid research phase in the buying cycle.

• Google is favored over other search engines.

• Search engine research takes place at least one to two months before the buying decision.

• Good balance between organic and paid search is necessary. Organic SEO gets over 70 percent of the clicks.

• Position is a factor, with over 60 percent clicking on the top 3 listings.

• Most users decide which listing to click on in seconds upon scanning the page.

With all this qualified traffic originating from search engines, it is more important than ever for B2B marketers, wholesalers, and B2B exchanges to ensure their Web sites are correctly optimized for good positioning in search results. There is also great value in SEO/SEM as a user-friendly marketing tool.

The Uniqueness of Search Engine Marketing

Search engine traffic is highly targeted. That's because potential buyers who find your B2B offerings through search engines are looking for your products and services on their own, so they are predisposed to hear your marketing message. You can’t find a more qualified prospect than that. Here’s what distinguishes search engine marketing from other types of advertising
:

Non-Intrusive:  Search marketing is a non-intrusive marketing tool. Most advertising, both online and offline, interrupts consumer behavior. If a user goes to a web site for info, up pops an intrusive ad. Reading a newspaper? Ads dominate and force articles to be continued on another page. With search engine marketing, the user is actively seeking your products, services, and information. They are delighted to be driven to your site.

Voluntary: Search marketing is the result of user-originated behavior. Your visitors from search engines and directories have voluntarily clicked on your listing rather than any competitors, thus they are motivated to explore your offerings.

How good is the ROI? How effective is search engine marketing and optimization for B2B? What are the key-points to consider regarding a B2B search engine optimization and marketing plan? Please join me next month for Part 2 when we examine the answers to these questions.

Afghan Host

Search Engine Use Increases Sharply, Edging Towards Email as the Primary Internet Application

Search engines have become an increasingly important part of the online experience of American internet users. The most recent findings from Pew Internet & American Life tracking surveys and consumer behavior trends from the comScore Media Metrix consumer panel show that about 60 million American adults are using search engines on a typical day.

These results from September 2005 represent a sharp increase from mid-2004. Pew Internet Project data from June 2004 show that use of search engines on a typical day has risen from 30% of the internet population to 41%. This means that the number of those using search engines on an average day jumped from roughly 38 million in June 2004 to about 59 million in September 2005 – an increase of about 55%.

comScore data show that from September 2004 to September 2005 the average daily use of search engines jumped from 49.3 million users to 60.7 million users – an increase of 23%.

This means that the use of search engines is edging up on email as a primary internet activity on any given day. The Pew Internet Project data show that on a typical day, email use is still the top internet activity. On any given day, about 52% of American internet users are sending and receiving email.

These findings have considerable consequences for the way people gather and use information online and the way e-commerce is conducted.

“Most people think of the internet as a vast library and they increasingly depend on search engines to help them find everything from information about the people who interest them, to transactions they want to conduct, organizations they need to deal with, and interesting factoids that help them settle bar bets and backyard arguments,” said Lee Rainie, Director of the Pew Internet Project.

“The evolution of search engines as everyday consumer Web tools has made them a vital resource for marketers,” said James Lamberti, vice president of comScore Networks. “Search engines are obviously a critical vehicle in reaching consumers during the buy cycle, but they also offer a rich source for consumer profiling, segmentation, and measurement of product demand. To-date, we have only witnessed the preliminary impact of search engines on e-commerce.”

The latest data from comScore show that Google was the most heavily used search engine in October 2005 with 89.8 million unique visitors, followed by Yahoo! Search (68 million unique visitors), MSN Search (49.7 million unique visitors), Ask Jeeves (43.7 million unique visitors), and AOL Search (36.1 million unique visitors).

The Pew Internet Project findings cited in this report come from a nationally representative telephone survey of 2,251 American adults (age 18 and older), including 1,577 internet users, between September 13-October 14, 2005. The margin of error on the internet user portion of the survey is plus or minus 3%.

The comScore data cited in this report come from comScore Media Metrix, an internet audience measurement service that uses a massive cross-section of more than 1.5 million U.S. consumers who have given comScore explicit permission to confidentially capture their browsing and transaction behavior, including online and offline purchasing.

del.icio.us Tags: Internet Marketing

  

Cheap Web Hosting AfghaHost 

Pay For Action Adsense – A Fundamental Problem

Ever inventive, Google has been sending out emails to select Adsense publishers regarding a new pay for action program. This is bad news for publishers promoting Adsense.

Pay For Action Adsense

If you are reading this, you probably know what Adsense is and are using it. If not, it is a program whereby Google allows sites to place ads from the Adwords program on their site. When a visitor to your site clicks one of the ads, you get a cut of the bid price from Google. It is a simple program that surprisingly generates a significant amount of revenue.

Google is now beta testing a new version of Adsense it is calling pay for action. While Google is not providing much information, the program apparently is an attempt to convert Adsense into one giant affiliate program. Instead of paying publishers for clicks on ads, the program will only pay a commission if a person clicks on one of the ads on your site and takes the relevant action on the advertiser’s site. In this case, it appears the action is buying whatever is offered or becoming a lead. In exchange for killing the click revenue aspect of Adsense, you apparently get a cut off the commission for whatever revenue is generated by the advertiser from your traffic.

There are a number of problems with this approach. First, Google offers no explanation of how it will account for sites that list phone numbers for orders, a method used by customers that Google can’t hope to track. Second, Google has offered no indication of how revenues will be generated from sites offering services such as lawyers, doctors and so on. A vast majority of people clicking onto these sites will telephone or email the business, which makes tracking a very difficult game. Admittedly, the program is in beta testing, so Google may come up with solutions for all of these issues. There is, however, a more fundamental problem.

The pay for action program contains one inherent flaw. It eliminates the motivation of the advertiser to have a good, fast site that converts and proper customer service. All indications are the advertisers will be able to use the platform for free and only pay commissions to Google which are split with us, the publishers. If so, what motivation does the advertiser have to improve their site? What motivation does the advertiser have to satisfy customers? In my honest opinion, the answer is very little. Yes, they want to get more sales, but what do they really care if they are getting a bunch of free traffic?

y for action program contains one inherent flaw. It eliminates the motivation of the advertiser to have a good, fast site that converts and proper customer service. All indications are the advertisers will be able to use the platform for free and only pay commissions to Google which are split with us, the publishers. If so, what motivation does the advertiser have to improve their site? What motivation does the advertiser have to satisfy customers? In my honest opinion, the answer is very little. Yes, they want to get more sales, but what do they really care if they are getting a bunch of free traffic?

If I told you I would send you 100,000 visitors a day and you had to pay me a commission only on sales, how much would you work to improve the site? Be honest. Perhaps you would work on it for a month or so, but after that human nature would take over. We all know of sites out there that haven’t been touched in years because they have so many affiliates producing tons of traffic that they can just kick back and collect cash.

I fully understand that Google is trying to deal with click fraud, click bots and so on. Perhaps the pay for action program will be the solution when it is ultimately finalized. Perhaps it will be the greatest thing since, well, Google. My experience, however, is that a majority of affiliate programs are iffy at best, otherwise I would be promoting them instead of Adsense!

Again, it is to early to draw any conclusions regarding Google’s move, but people with Adsense ads on their site should take notice. This is a fundamental change that redistributes the risks and benefits of the Adsense program. I bet Yahoo is salivating about the prospects for its Publisher Network if Google goes ahead. Personally, I planned to stay with Adsense for as long as it was offered, but have my doubts now. If I wanted to partner with other sites, I would have done it a long time ago.

Cheap Web hosting and Cheap Domain name at AfghanHost

Beyond the 30 Second Spot: Marketers Adding Alternatives to Television Advertising

Seventy-eight percent of marketers feel that TV advertising has become less effective in the past two years

New York, NY (March 22, 2006) - A new survey, released today by the Association of National Advertisers (ANA) and Forrester Research, Inc. (Nasdaq: FORR), found that 78% of advertisers feel that traditional television advertising has become less effective in the past two years. The survey also found that marketers are exploring emerging technologies to help bolster their television advertising spend.

The joint survey asked 133 national advertisers about their attitudes towards TV advertising and what impact new technologies, such as digital video recorders (DVRs) and video-on-demand, will have on their TV advertising budgets. Those surveyed represent more than $20 billion worth of advertising, including marketers from Charles Schwab, Colgate, Dunkin' Donuts, Johnson & Johnson, Mattel, Pfizer, and Verizon.

"As DVRs look to climb above 30 million households in the next three years, advertisers are finding themselves forced to reconsider their media mix," said Josh Bernoff, Vice President, Forrester Research, who presented the findings today at the ANA Television Advertising Forum in New York. "Television networks continue to publish research that traditional TV advertising is potent as ever, but national advertisers aren't buying it and are seeking alternatives to enhance their budgets and move them beyond the customary 30-second spot."

Key highlights of the ANA/Forrester survey include:

- Almost 70% of advertisers think that DVRs and video-on-demand will reduce or destroy the effectiveness of traditional 30-second commercials.

- When DVRs spread to 30 million homes, close to 60% of advertisers say that they will spend less on conventional TV advertising; of those, 24% will cut their TV budgets by at least 25%.

- While 55% say that their top executives are closely watching changes in TV advertising, most advertisers have not experimented with advertising on DVRs (49%) or video-on-demand (44%).

- Eighty percent of advertisers will spend more of their advertising budget on Web advertising and 68% of advertisers will look to search engine marketing.

- Advertisers are also looking at alternatives to traditional TV advertising and will spend more of their advertising budgets on: branded entertainment within TV programs (61%); TV program sponsorships (55%); interactive advertising during TV programs (48%); online video ads (45%); and product placement (44%).

- Ninety-seven percent of advertisers agree that the TV industry will need new audience metrics - other than reach and frequency - to report commercial ratings, not just program ratings to effectively measure TV advertising.

"The television industry as we have known it may be challenged on a number of fronts, but continues to attract a significant media investment by ANA marketers," said Bob Liodice, President and CEO of the ANA. "As new and traditional media alternatives compete more aggressively for a share of the media pie, and marketers look to improve consumer targeting, reduce costs and enhance accountability, television is aggressively responding. With technology-based advances in addressability, enhanced television options, Internet convergence (IPTV) and branded entertainment opportunities, television is likely to continue as the dominant part of the marketing mix."

A full report on the survey findings will be available in the near future through Forrester Research (www.forrester.com). This is the third ANA/Forrester Research survey of advertisers on this topic. Previous surveys were fielded in 2002 and 2004.

How Customer-Focused is Your Website? Stalking the Narcissistic Web

 

You’re at a dinner reception. The stranger next to you strikes up a conversation.

It only takes a few minutes before you realize: “This guy’s completely self-absorbed.” No matter how hard you try, every topic leads back to him. Soon, you find yourself inching away.

Guess what? You can find the same thing on the web. Sites that are egocentric. More interested in talking about themselves than solving customer problems. However, unlike the dinner reception situation, your escape from a self-absorbed website is quick and painless.

 

(Although there are offenders across the board, the biggest culprits seem to be business-to-business companies and small- to mid-sized firms.)

To heck with product benefits or helping prospects and customers solve their problems – the narcissistic website dwells on the company’s spectacularly engineered offerings, their superior manufacturing techniques, the brilliance of their people, the company’s offices. Is there a place for bragging? Sure, but it’s secondary to the customer’s issues. Too many websites forget this.

When you consider that the average visitor has an attention span measured in seconds, and that he scans the web instead of reading every word, a narcissistic website has the same effect as a narcissistic tablemate: it turns people off.

In contrast, an intelligent website doesn’t leave a visitor stranded, searching for the customer benefits of the company’s products or services. It:

¨ Provides clear statements that are customer benefit oriented

¨ Supports its claims (often using customer and third party support) 

¨ Proactively addresses potential objections

¨ Ushers the visitor into a dialogue

 

Let’s look at a very simple before-and-after example.

We’re at the website of a widget manufacturer. Their target market? Widget buyers from manufacturing firms.

The homepage leads off with:

"Since 1908, Acme Widget has precision-manufactured more than 10,000 varieties of widgets. What’s the Acme difference? State-of-the-art technology – including the latest laser manufacturing techniques – along with six sigma processes to ensure the highest quality."

Sound good to you? Where does the customer fit in? 

While prospects and customers care a lot about the companies they deal with, they care first and foremost about their own needs. In this instance: “How will Acme Widget solve my problems?”

Here’s another take on the copy:

“Whether you are looking for red, green, purple or color matched widgets, no other company offers a wider selection, faster delivery or more production-friendly engineered designs than Acme Widget.

Independent tests show that using the Acme ViperWidget can result in improving your production speeds by as much as 35%, while significantly reducing defective rates over traditional widgets.

Great selection. Fast delivery. Increased production speeds and reduced defectives for lower overall manufacturing costs. One name. Acme.

Download our free white paper, ‘Increasing Your Production Speed while Lowering Defectives with Better Engineered Widgets,” highlighting the recent tests of more than five hundred widgets conducted by independent testing laboratory, International Widget Laboratories."

This time, the copy speaks to the interests of the customer. Customer problems – and Acme’s solution – stand front and center. Note, I still referred to the Acme's engineering abilities. The difference here is that the reference to engineering is now linked to customer benefits. 

Imagine a widget buyer visiting two sites: one with the first copy, the other with the second.

¨ With the first site, the buyer learns a little about the company, but not   enough to differentiate it from the competition. And not nearly enough to understand, and appreciate, the benefits of doing business with the firm.

¨ At the second site, the buyer learns about the company’s wide selection, fast delivery, exceptional production speeds and lower defect rates. All strengths she can quickly grasp. What’s more, the white paper provides third-party support – validation – for the company’s claims.

The underlying concept is simple and an underlying marketing communications truth. The most effective marketing communications puts your customers and prospects first, not your company. By focusing on customer and prospect needs, you are more likely to fulfill your company's needs. 

As obvious as this statement would appear, it is similarly obvious that many marketers don't really follow it. 

 

A Quick Check-up to Find if Your Company Website is a Narcissist

Pretend you are a customer visiting your company's website for the first time. Write down five key concerns you have related to purchasing these kinds of products or services or choosing a company that you feel (or marketing research indicates) reflects the key concerns of your target market when researching companies like yours. Spend up to one minute at your website. Close the browser. How many of your five key concerns were addressed? How well did they address your concerns? A brief amount of copy addressing a key concern and a link to more detail is fine; no mention of these concerns is not.

Did the web page copy get to the heart of your concern or was it focused on the itself instead of the prospects needs? Use what you have learned to further test your website in front of real prospects and customers. Find out their most important problems they are hoping your website will help them answer and re-design your website around helping them.    

It’s your choice: propaganda that only ends up stroking your company's ego or profits.